Return Policy

At QuranicHope, we strive to ensure that you are satisfied with your purchase. If for any reason you are not completely happy with your order, please review our return policy below.

1. Return Eligibility

You may return items within 30 days of receipt for a refund or exchange. To be eligible for a return, the following conditions must be met:

  • Condition: The item must be unused, in its original packaging, and in the same condition as when you received it.
  • Proof of Purchase: A receipt or proof of purchase is required for all returns.

2. Non-Returnable Items

Certain items are non-returnable, including but not limited to:

  • Personalized or customized products
  • Products that have been opened or used
  • Sale or clearance items

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at support@quranic-hope.com to request a return authorization. Include your order number and the reason for the return.

  2. Return Authorization: Once your return request is approved, you will receive instructions on how to return the item. Please ensure that you follow these instructions to avoid any issues.

  3. Package the Item: Carefully package the item in its original packaging, including all accessories and documentation.

  4. Ship the Item: Send the package to the address provided in the return authorization instructions. Please use a trackable shipping service or purchase shipping insurance to ensure the item reaches us safely.

4. Refunds

Upon receipt and inspection of the returned item, we will process your refund. Refunds are typically issued within 5-7 business days. The refund will be credited to the original payment method used for the purchase.

5. Exchanges

If you would like to exchange an item for a different product, please follow the return process and place a new order for the replacement item. We will process the return of the original item and issue a refund, which can be used towards your new purchase.

6. Shipping Costs

Shipping costs for returning items are the responsibility of the customer, except in cases where the return is due to an error on our part or a defective item. We recommend using a trackable shipping method to ensure that the item is returned safely.

7. Contact Us

If you have any questions about our return policy or need assistance with a return, please contact us at:

Email: support@quranic-hope.com

Thank you for shopping with QuranicHope. We are committed to providing you with the best products and service, and we appreciate your understanding and cooperation.